This Refund Policy explains the terms and conditions regarding refunds for hotel bookings made through our website. We strive to provide a fair and transparent refund process. Please read this policy carefully before making a booking. By using our services and making a booking, you acknowledge and agree to the refund terms outlined below.
Cancellations and Modifications
1.1 Cancellation Policy: Each hotel listed on our website has its own cancellation policy, which may vary. It is important to review the cancellation policy for the specific hotel you are booking. The cancellation policy will be clearly communicated during the booking process, and it may include deadlines, fees, or non-refundable components.
1.2 Modification Policy: If you need to modify your booking, including changes to dates, room types, or other details, please refer to the modification policy of the specific hotel. Modification policies may vary, and additional fees may apply. Any modifications are subject to availability.
Refund Eligibility
2.1 Eligible Refunds: Refunds are subject to the cancellation policy of the hotel you booked. If you cancel your booking within the allowable cancellation period specified in the cancellation policy, you may be eligible for a refund of all or a portion of the booking amount, minus any applicable fees.
2.2 Non-Refundable Bookings: Some bookings may be non-refundable, meaning no refund will be provided in the event of cancellation. This will be clearly indicated during the booking process and in the confirmation email. Non-refundable bookings often offer a lower price or special rate.
2.3 No-Shows: If you fail to show up at the hotel on the scheduled check-in date and have not canceled the booking within the required cancellation period, you may be considered a "no-show." No-shows are typically not eligible for a refund, and the booking may be treated as a cancellation without notice.
Refund Process
3.1 Initiation of Refund: If you are eligible for a refund based on the cancellation policy, refunds will be initiated according to the hotel's refund process. We will assist in facilitating the refund process between you and the hotel.
3.2 Refund Timeframe: The time it takes to process a refund may vary depending on the hotel and payment method used. Generally, refunds are processed within a reasonable timeframe, but it may take several business days for the refund to be credited back to your account.
Special Circumstances
4.1 Hotel Closures or Unavailability: In the event of a hotel closure, overbooking, or unforeseen circumstances that result in the hotel being unable to honor your booking, we will make reasonable efforts to provide alternative accommodations of a similar standard or facilitate a refund.
4.2 Force Majeure: In the event of force majeure events, such as natural disasters, strikes, or government actions that prevent you from traveling or the hotel from operating, refund eligibility will be subject to the hotel's specific policies and any applicable laws or regulations.
Contact Us
If you have any questions or need assistance regarding refunds or cancellations, please contact us at [insert contact details]. We will be happy to assist you and address any concerns you may have.
Please note that the refund policy may vary depending on the specific hotel, and it is your responsibility to review and understand the cancellation and refund terms applicable to your booking.
By making a booking through our website, you acknowledge that you have read, understood, and agreed to the refund policy outlined above.